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XBox 83118853 Temp Workaround – It Works!

My son, like a lot of 11 year old, spends hours playing Minecraft on his XBox 360, whilst collaborating with his friends. This week he has been unable to sign into Live, and I have been trying to resolve it for him. It immediately looks like a glitch on Microsofts end.

The Problem

When he logs into Live on his XBox, he’s presented with a message:

“Before you can sign in here, you’ll need to sign at xbox.com.

Your parent will also need to sign in there so they can give you permission.

code 83118853 “

Code 83118853 is the error code. I follow instructions and log into xbox.com using my sons credentials and receive the message:

“You need a parent’s permission

Before you can sign in to this Microsoft account and use it with Microsoft websites and services, you need a parent’s permission. If your parent is available now, ask them to sign in to this PC.”

I click ‘have a parent sign in’ and get:

“We were unable to sign you in

Your account is missing a full name or date of birth. Visit account.live.com to update the required information, then try again.”

So I try again, my sons tries to log in on his Xbox again and so it goes on. I called Microsoft. They are aware of this problem and advise me of their status page:

xboxCapture

20/12/2013 23:31:24 GMT:

Are you having issues signing into a child account? Our team is actively engaged and investigating this issue. In the meantime, try visiting http://support.xbox.com/en-GB/contact-us#3:2:2, which will provide you with the contact information to help you with a temporary work around for the issue. Thanks for all your patience. We will update you as soon we have more information.

==============================================================

They aware of an ongoing problem since last weeks update but haven’t fixed yet. They logged my call and will advise when a solution is found.

The Solution

The workaround involves not having Xbox Live save your password.

When you try and log onto Live and it comes up with the account address and password, log in as normal until you get to the ‘Save Password’ screen. Do not select  save the password and click OK. When the error Code 83118853 appears  press the silver X button and you will go back to your dashboard and you should then be signed into Xbox Live. You may need to do this a couple of times, but this has temporarily allowed my son to log in and carry on playing Minecraft with his friends on-line .

Compensation / Credit

I mentioned to Microsoft’s support that it was unacceptable to pay for a months service and have 4 days of no service available. The immediate reply was to refer me to their Ts & Cs where it states: “Microsoft provides the service. In the case of any disruption, we try to resolve asap … we offer no compensation for disruption to service. “

Needless to say, I had a heated discussion regarding goodwill here in the UK, not to mention the bad PR from thousands of angry users. We shall see.

 

Please advise whether this works for you. Thanks.

Tags: ,

stevenba

Certified Google Partner and Chartered Institute of Marketing Accredited Digital Marketing Specialist.

Comments (16)

  • Avatar

    agonizedurchin

    |

    thank you, thank you, thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you,thank you, thank you.
    I hope you and your family have a wonderful Christmas and New Year. All the best from all of us :0)

    • Avatar

      stevenba

      |

      No trouble. I could only imagine an Xmas holiday where my kids were locked out of Xbox Live 😉

  • Avatar

    capalmer

    |

    Tried that but it doesn’t seem to work for me. This has been going on for over a week now and they still haven’t fixed it. What because they brought out the xbox one now they can’t be bothered with xbox360 customers? I for one won’t be buying another Microsoft product.

    • Avatar

      stevenba

      |

      Cathie,
      Sorry to hear the link didnt work. This is a PR disaster for MS. The timing (i.e. Xmas) couldnt be worse. I have still not been notified of any fix yet they have the attitude of referring to their Terms rather than put anything right.
      Regards,
      Steve

  • Avatar

    chomp

    |

    it’s not an XBox 360 issue, it’s an issue with XBox Live accounts so I fully expect the situation to be same if we had an XBox One. This is two weekends in a row now.

    Looking like PS4 for the kids’ next gen console. I might get an XBox One just for me in a few years. Unless PS4 draws me in while they’re playing it.

  • Avatar

    pete cape

    |

    It worked. Thank you so much. Some happy children here for Christmas.

    Now if only I can work out how to turn them into adults 🙂 without losing their gamertags or gold subscriptions

    (or turn them onto PS3 again – free online gaming….)

    thanks again

    • Avatar

      stevenba

      |

      Pete,

      Glad it worked.

      All the best,

      Steve

  • Avatar

    Colin

    |

    Had this problem all Christmas Day.

    Managed to fix it by logging into hotmail.com using the email address of the child’s account and changing the date of birth on the hotmail account to pretend the child is an adult.

    Removed and installed accounts on xbox one, now works fine.

    Same works for xbox 360, but the child account will need to be promoted to an adult account on xbox I’ve.

  • Avatar

    jeff

    |

    Hi,

    My son still can’t access xbox live as when he goes to logon it prompts a update which begins to download & then stops after a few minutes and a error status code appears. Is this linked to problem already discussed as I’ve tried to bypass using suggestions above but I can seem to do anything due to update prompt overriding any attempts to login to live. To make things worse his live is expired now (boxing day) and it won’t let me redeem new 12 month gold subscription until update is completed? Annoyed & frustrated any ideas please.

    Thanks

  • Avatar

    Martin Price

    |

    Thanks a million Steve, this worked for me. I hope Microsoft feel shamed into fixing this and apologising – not holding my breath though.

  • Avatar

    Wendy

    |

    Thank you! With this workaround he was able to access his account first time after almost 2 weeks of not being able to. I hope they come up with a longer term solution very soon in case this workaround stops working! My son and I are very grateful to you!

  • Avatar

    Sarah

    |

    Thank you!! Happy son & happy mum! Happy New Year

  • Avatar

    Mel

    |

    OMG!! Thanks you so much! Simple yet effective. My 12yr old is now my best friend thanks to you 🙂

  • Avatar

    Richard

    |

    Thank you very much; spent nearly a week talking to xbox support via Twitter (@XboxSupport2 / @XboxSupport). I got fed up and said I was going to check google for a fix! You’re the 2nd site I tried for this error code and it worked for my son straight away. Thanks very much my son is well happy. Poor that the support guys don’t know their product…!!

  • Avatar

    Nicky kosecki

    |

    THANK YOU!!!!! Have spent weeks going round in circles trying to resolve this -amazing!! Nicky

Comments are closed

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